Hospitality & Costumer Experience
Delivering a memorable customer experience, promoting Creole hospitality, and enhancing the attractiveness of tourism, hospitality, event, and cultural destinations.
Our training activities are funded by the European Union
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Upcoming Sessions
(Reunion Island)
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Available Upon Request
Upcoming Sessions
(France Gironde)
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Available Upon Request
Upcoming Sessions
(West Indies Island)
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Available Upon Request
Training Accessibility
- Complete the form below to request an interview.
- Tailor-made training programme adapted to your needs
- Classroom-based and/or distance learning training
- Learn more about distance learning
Training Objectives Mobility
Upon completion of this training programme, participants will be able to:
Master the fundamentals of Creole Hospitality Excellence and Customer Experience Management in island destinations, while promoting the cultural identity, authenticity, and attractiveness of tourism, hospitality, event, and cultural sectors.
Training Programme
Welcoming and Assisting Customers Through Service Excellence
- The values of Creole hospitality: sharing, friendliness, and authenticity
- The art of welcoming guests in island destinations (customs and cultural codes)
- Promoting local culture through customer interactions
- Understanding tourist customer profiles and expectations
- Representing the destination and local culture
- Showcasing Creole heritage and traditions
- Customer reception and assistance techniques
- Digital tools supporting the customer experience
Creating Memorable Customer Experiences and Managing Complex Situations
- Designing an excellent customer journey
- Creating authentic and immersive experiences
- Personalising customer service
- Managing difficult situations and complaints
- Customer satisfaction and loyalty
Developing a Service Culture and Managing the Customer Experience
- Team spirit and service quality
- Quality management and continuous improvement
- Sustainable and inclusive hospitality
- Becoming an ambassador for your destination
- Innovation and emerging trends in hospitality and tourism services
Duration : 21h training
+ 49h d’immersion (minimum)
Rate indiv/group : on request
Nombre : 2 à 15 participants
Public visé : General public (Adult)
Target Audience
- Participants aged 18 and over
- Employees seeking a career change and job seekers aged under and over 30
- People with disabilities (please contact our Disability Support Coordinator for specific assistance and accommodations)
Pré-requis
- No diploma or qualification required
- Basic computer skills are recommended
- Completion of a pre-training assessment is required
Training Delivery Methods
- Individual or group sessions
- Classroom-based training or live online sessions
- Delivered according to a predefined schedule
Assessment Methods
- Pre-training diagnostic assessment
- Practical workshops and role-playing activities
- Ongoing assessment throughout the training programme
Follow-up Methods
- Participant satisfaction survey
- Attendance training records
- End-of-training review
- Certificate of completion issued upon successful participation
4 Steps to Grow
Assessment
Share your training needs with us so we can design a programme tailored to your objectives.
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Funding
Funding opportunities may be available through Erasmus+, regional grants, and other public support programmes, depending on eligibility requirements
Mobility
Mobility programmes can last from 10 to 20 days, or from 1 to 9 months for professional placements abroad, depending on the participant’s career goals and project
Schedule Your Needs Assessment Meeting Here :
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Skills Assessment
Recognition of Prior Learning Support
Job Placement Support
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